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Mikulski demands VA improve ‘lackluster’ performance on key program

September 17th, 2013 by WCBC Radio

In a letter sent Monday to the secretary of the U.S. Department of Veterans Affairs, Maryland's senior senator called on the VA's Baltimore office to develop an action plan within 10 days to improve its "lackluster" approach to an initiative designed to speed up the time it takes to process disability claims. The Baltimore Sun reports Democrat Barbara A. Mikulski asked Secretary Eric K. Shinseki to provide a schedule for additional training between the Baltimore office leadership and service organizations, such as the American Legion, that work to expedite fully developed claims. The Baltimore office is among the slowest in the nation at processing claims and has the highest error rate, according to VA data.


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