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Taxi Cab Passengers Get “Customer Bill of Rights”

April 25th, 2012 by WCBC Radio

Cumberland is one of four jurisdictions in the state that now fall under a newly approved “Customer Bill of Rights” for taxi cab passengers. Maryland's Public Service Commission voted to put the program in effective this week. The rules are designed to inform passengers of their rights and responsibilities and facilitate communications with the PSC. For drivers, it will help when dealing with disorderly customers inside or outside the vehicles, according to the agency.  Each year, the PSC says it investigates about 175 complaints, such as overcharges, fast meters, and driver behavior. Specific areas addressed include rates, passenger comfort, driver and passenger courtesy, cell phone use by drivers, language and vehicle safety. PSC Chairman Doug Nazarian says that they are all basic rules that should already be being followed routinely…

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