Finding Help For Elder Care Issues

Nursing homes are charged with providing high quality safe round the clock care for residents, but sometimes issues arise. Whether those issues arise from patient care or nursing facility quality, there are ways for family members to find answers.  Jeff Metz, president and administrator at Lonaconing’s Egle Nursing Home tells WCBC it is always best to start with the local facility leaders and go from there…

“There’s the local ombudsman who’s the advocate for residents in nursing facilities and then there’s also the State of Maryland Office of Healthcare Quality who oversee our governance. And they’re the folks who, if you’re really having a bad issue at a facility, you can reach out to.”