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USPS responds to frustrated Marylanders as mail delivery issues continue

January 2nd, 2021 by WCBC Radio

WBAL TV reports that while first it was packages and mail deliveries, now Marylanders say  they're facing another problem related to the post office: The receipt and payment of their bills. Some Maryland residents say they have long run out of patience with the backlog of mail and packages being handled by the U.S. Postal Service, but still wonder when Christmas presents and other items they ordered will be delivered. The Postal Service says its employees are doing everything they can to get the mail and those packages delivered, but a 78-year-old Dundalk woman said she is extremely frustrated. She declined an interview because she's afraid of the words she might use.

The loading dock at the Dundalk post office is busy as workers move packages from bins to trucks. Roxanne Enders was also there at the post office.

In an email, a Postal Service spokeswoman describes how employees are handling issues surrounding the coronavirus along with a surge in packages. In part she writes: "Amid the historic volume, the postal service continues to flex its network, including making sure the right equipment is available to sort, process and deliver a historic volume of mail and packages this holiday season. Our entire Operations team, from collections, to processing to delivery, worked tirelessly throughout this holiday season, and we continue to work around the clock to address the historic volume. We always accept all volume that is presented to us, which is adding to our challenges."