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Hogan Administration Announces New Phase of Statewide Customer Service Initiative

November 17th, 2016 by WCBC Radio

Governor Larry Hogan today announced the next phase of the administration’s statewide Customer Service Initiative, an ongoing program launched in June 2016 to foster improvements in customer service across Maryland state agencies. The initiative focuses on three core deliverables: a renewed focus on a strong service culture in state agencies, improved customer service training for Maryland’s 50,000 state employees, and the establishment of new service performance metrics.

This new phase of the initiative includes the completion of individual agency customer service plans, as well as a public online survey that all Maryland citizens can use to provide feedback about their experience with state government.

“Marylanders deserve the best possible customer service from their state government, and our goal is to provide exactly that,” said Governor Hogan. “This initiative will ensure that Maryland citizens always come first in this administration. These new accountability tools will help our agencies and state employees improve the services they provide and continue to change Maryland for the better.”

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