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WMHS vice president named Baldrige Executive Fellow

May 19th, 2017 by WCBC Radio

James Karstetter II, vice president of nursing and the chief nursing officer at Western Maryland Health System, was selected to join the prestigious Baldrige Executive Fellows Program this year. As one of 16 executives selected nationwide, Karstetter has the opportunity to learn innovative leadership strategies from the role model leaders of the Malcolm Baldrige National Quality Award recipient organizations.


The Baldrige Excellence Framework is used as the foundation to study how world-class organizations and their senior leaders achieve strategic and operational excellence and stimulate innovation.

Within a collegial environment, the Baldrige Executive Fellows have a unique opportunity to compare the perspectives of executives across sectors, share candid advice on leadership challenges and use the insights they gain to address a strategic challenge or opportunity within their own organizations. They also participate in behind-the-scene tours at some of the Baldrige Award recipient organizations and attend national leadership conferences.


The Baldrige Program manages Baldrige National Quality Award, which is named for Malcolm Baldrige, the U.S. secretary of commerce from 1981 until 1987. The award recognizes performance excellence in U.S. organizations across many business sectors, including health care.

Karstetter is the second WMHS administrator to participate in the Baldrige Executive Fellows Program. R. Kevin Turley, vice president of operations, completed the one-year fellowship program in April.

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