June 8th, 2020 by WCBC Radio
Maryland Governor Larry Hogan announced May 6 that the state’s new Beacon One-Stop unemployment benefits website was no longer crashing as it had in its early days, saying it was accessible without issues and wait times had been eliminated. At that time Hogan proclaimed that the system had been completely fixed and was functioning well. But more than a month after it launched, other issues with the website and other problems with the state’s unemployment system have left thousands of frustrated Marylanders looking for answers. Those seeking help describe an endless carousel of waking up early to start calling only to get blasted with busy signals or stuck on hold for hours. Some call repeatedly trying to get through without success. If they do get through, the voice on automated response system is more likely to tell them all lines are full before hanging up than asking how they can be assisted. Governor Hogan, while acknowledging the state has had issues, says that it’s constantly changing federal guidelines are the primary reason for the problems…
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